Privacy Policy

Information We Collect

Personal Information: When you sign up for a membership account or contact us, you voluntarily give us certain personal information including your e-mail address and name. Moreover, when you visit our Website, we collect certain information about your activity on our Website, as described below under Our Use of Cookies and Log Files.

Usage Data: We may also collect information regarding how our Website is accessed and used. This may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies & Log Files: Cookies are are small files which are stored on a user’s computer, and hold data specific to a particular website user and website. We also use browser “log files” which record certain information when you visit a website, including your internet protocol (IP) address. We use cookies and similar tracking technologies to track your activity on our Website and hold certain information in order to improve your experience. such as how you navigate our Website and what items you click on. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Website. We may also hire third-party service providers to assist us in the collection and analysis of this Browsing Data collected through cookies, but none of your personal information is disclosed to these third party service providers.

You have the ability to accept or decline our use of cookies. You can refuse cookies by turning them off or blocking them in your internet browser. If you decide to turn off or block cookies, it is important to note that this may affect our website functionality.

google analytics

We use data analytics providers on our Website such as Google Analytics. Google Analytics uses cookies to collect non-identifying information about the use of our Website to ultimately allow us to enhance the user experience. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our Website, what pages they visit, and what other websites they have used before coming to our website. We use this information to analyze traffic, deliver, maintain and improve our services, measure the effectiveness of advertisements, personalize content and improve our Website in order to optimize the user experience. For more information on how Google collects and processes your data, please visit: https://policies.google.com/privacy

You may opt out at any time from Google Analytics using your information by clicking on the  following link: https://tools.google.com/dlpage/gaoptout

How We Use Information That We Collect

We use the personal information we collect about you:

1. To personalize your experience on our Website
2. To learn more about you and your product preferences
3. To ensure effective response to customer service requests and support needs
4. To communicate with you for the purposes originally indicated when you signed up to our Website
5. To process transactions
6. For management and administration of our business

You may update your communication preferences anytime by visiting updating your account settings.

We may share your personal information with our service providers, or any of our financial, insurance, legal, accounting or other advisors that provide professional services to us. These third parties would have access to your Personal Data only to perform the required tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We will not share, sell or rent your personal information in personally identifiable form with any third party. We may disclose information when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so. We may remove personal identifiers from your information and maintain and use it in anonymous form. This information may later be combined with other information to generate clusters of information for data analysis purposes.

If some or all of the assets belonging to InfoPhysiotherapy are to be sold, merged or amalgamated or transferred, your personal information may be transferred to the potential purchaser. If such a transaction is completed, the purchaser may use and disclose your personal information only to the extent described in this Privacy Policy.

We will retain your personal information to the extent necessary for the purposes for which it was collected as described in this Privacy Policy, as well as to comply with applicable laws, and for archival, audit, or other purposes.

Lawful bases for processing Personal Data set out in Article 6 of the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), InfoPhysiotherapy’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it. We may process your personal data because:

(a) You have given clear consent for us to process your personal data for a specific purpose.

(b) The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

(c) The processing is necessary for us to comply with the law (not including contractual obligations). In other words, because of legal obligations.

(d) The processing is necessary to protect someone’s life. In order others, because of vital interests.

(e) The processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

(f) The processing is necessary for our legitimate interests or the legitimate interests of one of our third parties, unless there is a good reason to protect your personal data, which overrides those legitimate interests.

Your Decisions About Your Personal Information

At any time you can contact us to:

1. Stop receiving e-mails from us. You can always unsubscribe from receiving promotional e-mails from us by simply clicking the ‘unsubscribe’ link provided at the bottom of every promotional e-mail from us.
2. Review the personal information held by InfoPhysiotherapy in connection with your account.
3. Amend your personal information.
4. Withdraw your consent for our use and disclosure of your information.
5. Request a list of third parties to which the Company may have provided your personal information.
6. Close your account.

Please note that we may ask you to verify your identity before responding to any of the above requests

As a general rule, you may withdraw at any time, your consent for us to use and disclose your personal information in accordance with this Privacy Policy. However, if you refuse to consent to, opt out of, or choose to withdraw your consent, we may not be able to provide you with certain services or benefits offered on our Website.

Security

We use a variety of measures to to ensure the security of your personal information:

1. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then entered into our Payment gateway providers database. This information is accessible only to those authorized who are required to keep the information confidential.
2. After a transaction, your credit card information will not be stored on our servers.
3. Access to your personal information within InfoPhysiotherapy is limited to individuals on a need-to-know basis and who have agreed to an information protection agreement, which states the individual must have just cause for accessing personal information in an account

We are committed to the security of your personal information. Please note, however, that while we try to create a secure and reliable Website for users, the confidentiality of any communication or material transmitted to or from the Website or via e-mail cannot be guaranteed.

If you are accessing the Website from outside of Canada please be aware that you are sending information (including Personal Data) to Canada, where our servers are located.

Links to Other Sites

We provide links on our Website to other, third party sites that we believe you may find useful. These sites operate independently of us and have established their own privacy and security policies. This Privacy Policy does not apply to such linked pages or other sites, and we are not responsible for the content or practices of any linked websites which are provided solely for your convenience. Any personal information you provide on linked pages or other sites is provided directly to that third party and subject to that third party’s privacy policy.

Children’s Online Privacy Protection

The Website is not intended for use by children under the age of 18. InfoPhysiotherapy does knowingly not collect or use any personal information from any children under the age of 13. If we learn that we have collected or received any personal information from a person under the age of 13, we will delete that information.

Changes To Our Privacy Policy

If our Privacy Policy changes in the future, we will post an updated version on our Website. You can verify whether this Privacy Policy has changed by checking the effective date that appears at the bottom of this page. We may also decide to send you a notice electronically that the Privacy Policy was changed. If you continue to use our Website after the Privacy Policy has changed or notice of the change has been given, you will be deemed to have accepted such changes.

Questions or Comments

If you have any questions or comments, or wish to make a complaint about this Privacy Policy, please contact us at info@infophysiotherapy.com.

Effective Date: July 29, 2018